---------- Forwarded message ---------- From: SYED MUSTAFA HAIDER ZAIDI <aquamobi@googlemail.com> Date: Mar 28, 2010 8:43 PM Subject: JOBS FOR SAUDIA ARABIA (DAMMAM) FOR IT To: We have immediate opening for the below-listed positions. Following are the job descriptions of the open positions: Application Administrator: Minimum Desired Educational Qualification | 1. Bachelor degree in Computer Science or IT (Programming specialization) 2. MS developer and/or Web design certification is a plus. | Minimum Required Skill, Experience, Training | 1. 1 year experience in development in web environment under Windows or similar environment. 2. Knowledge of a broad range of relevant alternative computer systems, applications, and equipment 3. Practical knowledge of MS SQL server and other relational database. 4. Web applications development using ASP, PHP, JavaScript under IIS. 5. Design and programming experience using MS Visual Studio and the .NET Framework. 6. Ability to develop and/or modify and adapt systems and programs to meet individually specified needs. 7. Ability to determine business requirements and to coordinate hardware and/or software solutions. 8. Ability to use programs to manipulate graphical content. 9. Ability to develop and deliver presentations. 10.Knowledge of computer flow charts and of programming logic and codes. 11.Knowledge of current technological developments/trends in area of expertise. 12.Proficient reading, writing, and speaking in English language. | Task Description | 1. Develop and maintain business applications including any ERP, HR, CRM, EAM, etc … 2. Design and develop internal/External website or any web-based required applications. 3. Maintain portal front end. 4. User Support coordination for applications. 5. Maintain software, applications, and other license information including license type, date, quantity, renewal dates, source, and contact information. 6. Prepare and conducts application user training and demonstrations. 7. Prepare and maintain application documentation. 8. Establish and implement operation continuity and disaster recovery plans. 9. Prepare and advise budget requirements for application. | Maximo Application Administrator Minimum Desired Educational Qualification | 1. Bachelor degree in Computer Science or IT (Programming specialization) 2. MS developer and/or Web design certification is a plus. | Minimum Required Skill, Experience, Training | 1. Two years experience in Maximo application, workflow, business process implementation reporting and administration 2. 1 year experience in development in web environment under Windows or similar environment. 3. Knowledge of a broad range of relevant alternative computer systems, applications, and equipment 4. Practical knowledge of MS SQL server and other relational database. 5. Web applications development using ASP, PHP, JavaScript under IIS. 6. Design and programming experience using MS Visual Studio and the .NET Framework. 7. Ability to develop and/or modify and adapt systems and programs to meet individually specified needs. 8. Ability to determine business requirements and to coordinate hardware and/or software solutions. 9. Ability to use programs to manipulate graphical content. 10. Ability to develop and deliver presentations. 11. Knowledge of computer flow charts and of programming logic and codes. 12. Knowledge of current technological developments/trends in area of expertise. 13. Proficient reading, writing, and speaking in English language. | Task Description | 1. Develop and maintain business applications including any ERP, HR, CRM, EAM, etc … 2. Design and develop internal/External website or any web-based required applications. 3. Maintain portal front end. 4. User Support coordination for applications. 5. Maintain software, applications, and other license information including license type, date, quantity, renewal dates, source, and contact information. 6. Prepare and conducts application user training and demonstrations. 7. Prepare and maintain application documentation. 8. Establish and implement operation continuity and disaster recovery plans. 9. Prepare and advise budget requirements for application. 10. Documentation of daily workflow and weekly status updates. 11. Ability to perform analysis of complex issues and develop supporting professional reports and briefings. | SD Admin Educational background University or College degree required in IT. Task Description - Take ownership of all faults/requests through to resolution, updating regularly as required
- Close Resolved Incidents and Problems promptly and report accurate closure details to customers as required
- Ability to work under pressure and to tight deadline
- Ready experience on Service Desk or Help Desk application.
- Have overall responsibility for managing the support teams and creating and adhering to agreed SLAs within an ITIL environment.
- Must have outstanding communication, interpersonal, and organizational skills.
- Must be able to work in a fast paced environment.
- Must have experience with the Internet and be proficient in all Microsoft Office programs, including MS Word, MS Excel, and MS PowerPoint.
- Provide analysis and improvement recommendations for the Help Desk.
- Manage Help Desk processes and procedures, personnel management, and customer expectation management.
- Interact within the project team to improve results across task area boundaries, with a specific objective to improve SLA scores.
- Infuse ITIL and best practices on the Help Desk.
- Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis.
- Assist in new hire training to ensure successful integration into the team.
- Keep in constant communication throughout the day with the Tier I, Tier II and Management staff.
- Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting others as needed.
- Additional hours (on specific occasions) may be required for problem management and special projects.
- Ability to work with professionals from varying disciplines and lead contract efforts from their inception through successful completion
- Ability to perform analysis of complex issues and develop supporting professional reports and briefings.
- Attention to detail and the ability to meet deadlines under pressure
- A high energy team player who is willing to put in the effort required to ensure the success of the Help Desk
- Supervising and managing the systems Technical Support Centre
- Daily management of customer service response, technical interaction with end users and problem resolution.
- Documentation of daily workflow and weekly status updates.
- Report to IT&S Management on issues that affect the performance of the company.
We look forward to receiving CVs of suitably qualified candidates the soonest. Kind regards, S.Mustafa Haider Admin IT incharge Niazi International 03222567078 | |
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